Privacy Policy

1. Data controller

The controller of personal data collected through this website is XORH VENTURES FZE LLC, License Number 262515837888, registered at BC-889111, 26th Floor, Amber Gem Tower, Ajman, United Arab Emirates. You can reach us at hello@xorhsystems.com.

2. What we collect

• Contact details you submit through forms (name, email, company, phone) and any message content you provide.
• Engagement data from our use-case quiz, proposals, quotes, and signed agreements.
• Account data if you sign in to the client portal (email, authentication identifiers, activity within your account).
• Technical data such as IP address, device, browser, pages viewed, and timestamps, collected via cookies and standard server logs.

3. How we use it

• To respond to enquiries and provide proposals, quotes, and services.
• To deliver, support, and improve the client portal and our services.
• To send transactional emails (e.g. quotes, agreements, account notices).
• To comply with legal, accounting, and regulatory obligations.
• To secure our systems and prevent fraud or abuse.

4. Legal bases

We process personal data on the bases of: performance of a contract (delivering services you have engaged us for), our legitimate interests (running and improving our business), your consent (where required, e.g. marketing), and compliance with legal obligations.

5. Sharing

We share personal data with trusted service providers that help us operate — including hosting, database, email delivery, and analytics providers — under contractual confidentiality and data-protection terms. We do not sell your personal data. We may disclose data where required by law or to protect our rights.

6. International transfers

Our infrastructure providers may process data outside the UAE. Where this happens, we rely on appropriate safeguards offered by those providers.

7. Retention

We retain personal data for as long as needed to provide our services and to meet legal, tax, and accounting requirements. Lead and enquiry records are kept for up to 24 months after last contact unless you ask us to delete them sooner.

8. Your rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal data, object to or restrict certain processing, and withdraw consent where processing is based on consent. To exercise any of these rights, contact hello@xorhsystems.com.

9. Cookies

We use a small number of cookies and similar technologies for essential site functionality, authentication, and basic analytics. You can control cookies through your browser settings; blocking essential cookies may affect site functionality.

10. Security

We use industry-standard technical and organisational measures to protect personal data, including encrypted transport, access controls, and row-level security in our database. No system is perfectly secure; we work continuously to improve our controls.

11. Changes

We may update this Privacy Policy from time to time. The "Last updated" date above indicates when it was last revised.